Shipping, Exchanges and Returns
SHIPPING IN THE US:
HoHo Hats are shipped anywhere in the US including US military APO/FPO locations FAST and FREE!
When available, Halloween and Derby hats ship in large boxes. Shipping for large hats is calculated for each purchaser according to shipping destination and added at checkout. Allow delivery time of 7-10 calendar days for larger parcels.
HOLIDAY SEASON 2022:
Hats will be made and shipped within 5 business days of order.
Some hats may occasionally be out of stock. Materials are nearly always on hand to make more hats, so please check back.
USPS recommends shipping by December 17, 2022 for domestic delivery in time for Christmas.
We ship everywhere else in the world by US Postal Service Standard International shipping. Your shipping is calculated prior to checkout. Multiple purchases receive combined shipping rates.
International customs, duty and VAT may be charged by countries other than the US according to their policies at the buyer's expense.
Parcel tracking may not be available in your country. We cannot be responsible or replace for free a lost or non-deliverable package.
RETURNS, REFUNDS AND CANCELLATIONS:
If you are not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of purchase. Returns must have tags on and be in unworn, new condition. Sale items are final sales. Final sale hats cannot be refunded but may be exchanged for another size if available.
Shipping charges are not refundable.
Buyer pays return shipping unless the item was delivered damaged or incorrect. Contact karen@hohohats for assistance in this case.
An order can be cancelled prior to shipment. There is no charge for order cancellation.
Design-A-HoHo Hat, custom products and personalized and embroidered items are not returnable.